Dear Partner, please notice that the current shop-on-line is going to be dismissed on July 15th. You will shortly receive access credentials for the new web site. Thank you!

HOW DO I ORDER ONLINE ?

It is very simple. On the main showcase you can see all the available products. As soon as you find an item, click on the picture to open the product details’ page.Then you can select colours and quantities you would like to order. Once the items have been inserted into your cart, you can decide whether you want to continue shopping(by clicking on “Continue shopping”) or send your order to LFA (by clicking on “Confirm order”).

CAN I SAVE MY SHOPPING SESSION ?

For any question concerning how to return defective goods or claim for it, you can contact our customer service in different ways: by phone +39-031-618300 ( Monday to Friday, from 9AM to 6PM), by fax +39-031-617979, or by email: info.lfa@levi.com.

AM I ALLOWED TO RETURN GOODS IF DEFECTIVE, OR IF IT’S NOT WHAT I WOULD HAVE EXPECTED?

For any question concerning how to return defective goods or claim for it, you can contact our customer service in different ways: by phone +39-031-618300 ( Monday to Friday, from 9AM to 6PM), by fax +39-031-617979, or by email: info.lfa@levi.com.

IS THERE ANY COMMERCIAL SUPPORT?

For any question of commercial purpose you can contact our customer service in different ways: by phone +39-031-618300 ( Monday to Friday, from 9AM to 6PM), by fax +39-031-617979, or by email: info.lfa@levi.com.

IS THERE ANY TECHNICAL SUPPORT?

For any question concerning technical issues, you can contact our technical support in different ways: by phone +39-031-618300 ( Monday to Friday, from 9AM to 6PM), by fax +39-031-617979, or by email: helpdesklfa@levi.com .

HOW DO I HANDLE A MINIMUM WARNING MESSAGE?

The system give you a warning alert in RED stating “ The order does not match the minimum required”? It means a minimum quantity or value is not reached. Your cart is split by COLLECTION – DIVISION LINE – SEASON and the system highlights with an exclamation mark where a minimum problem is detected. Moreover, under the alert message in red, you will have the exact indication of where the problem is (Collection-division line-season). What you can do is:

  • Increase the quantity to reach the minimum
  • Remove the line clicking on botton REMOVE

INSTRUCTION MANUALS

Available soon